Shipping policy
Shipping Policy
Where we ship
We ship to the United Kingdom and to selected international destinations. Orders within Switzerland are shipped domestically.
Shipping costs
| Destination | Cost |
|---|---|
| United Kingdom | Free |
| International | Free |
| Switzerland | CHF 7.00 |
Shipping cost is shown at checkout before you pay.
Processing time
Orders are processed within 1–2 business days of payment. Orders placed at weekends or on public holidays are processed on the next business day.
You'll receive a confirmation email when you order, and a second email once your order has been dispatched.
Delivery times
Our products are shipped directly from our supplier's warehouse overseas. Typical delivery times are:
- United Kingdom: 7–14 business days from dispatch
- International: 10–20 business days from dispatch
These are estimates, not guarantees. Delivery can take longer during busy periods or if a parcel is held in customs. Goods remain at our risk until they are delivered to you.
Tracking
Where tracking is available, we'll include the number in your dispatch email. Tracking information can take a few days to start updating after dispatch, and some economy services show limited scans while a parcel is in transit. This is normal and doesn't mean anything has gone wrong.
Customs, duties and import charges
Prices at checkout are the full amount you pay. For deliveries to the United Kingdom, you will not be asked for additional import charges on delivery.
For other international destinations, any customs duties or import taxes are set by the destination country and are your responsibility. Check your local rules before ordering if you're unsure.
If your order hasn't arrived
Contact us at Creatusrevinus@gmail.com with your order number if:
- Your order hasn't arrived within 30 days of dispatch, or
- Tracking shows the parcel as delivered but you haven't received it
We'll refund or replace it — your choice. You don't need to chase the carrier yourself.
Wrong or damaged items
Check your order when it arrives. If anything is damaged, defective, or not what you ordered, email us and we'll sort it out. See our Refund Policy for details.
Incorrect addresses
We ship to the address you enter at checkout, so please check it carefully. If you spot a mistake, email us straight away — we can usually change it before dispatch, but not after. Parcels returned to us because of an incorrect address will be refunded once we're notified they've been returned.
Contact
Creatusrevinus@gmail.com
Stovr, Ligusterweg 24, 4310, Rheinfelden, Switzerland
Last updated: 1 September 2026